Terms of Use

Last updated and effective: September 23, 2026

These Terms of Use ("Terms") are an agreement between you and UGC Creatives LLC ("UGC Creatives", "we", "us" or "our"). They cover your use of ugccreatives.co, the creator and brand applications, the referral program, our messages and any related services we offer (together, the "Services").

By using the Services, sending us an application or clicking to agree, you accept these Terms and confirm that you have read our Privacy Policy. If you use the Services for a company, you accept these Terms for that company and confirm that you have the authority to do so. If you do not agree, do not use the Services.

Please read section 15 carefully. It requires most disputes to be resolved by individual binding arbitration, not in court or in a class action, unless you opt out within 30 days.

1. Who can use the Services

You must be at least 18 years old and able to enter into a binding contract to use the Services. You may not use them if the law bars you from doing so, or if you are on a list of parties the United States government prohibits from doing business with, such as the sanctions lists of the US Treasury Department.

2. Changes to these Terms

We may update these Terms from time to time. We will post the new version here with a new date. If a change is material, we will also tell you by email, WhatsApp or a notice on the site before it applies to you. The updated Terms apply from the date they take effect, and your use of the Services after that date means you accept them. Changes to section 15 do not apply to a dispute we already knew about before the change.

We may also change, suspend or stop any part of the Services at any time.

3. Applications

• Applying is free. We never charge creators to apply.
• Your information must be true. Give us accurate, complete and current information that is yours to give, and keep it up to date. We may check what you tell us, including your public social media accounts.
• No guarantee. Applying does not guarantee that we will select you, offer you work or campaigns, take on your brand, or reply with a decision within a set time. We decide at our discretion and may decline any application for any lawful reason.
• Creators. Creators we select work with us as independent contractors, not employees, under a separate written agreement. That agreement, not these Terms, sets out the work, the schedule and the pay.
• Brands. Brands we take on work with us under a separate agreement or order that sets out the services, fees and commissions. Nothing on the site is an offer to provide services at a set price.
• Separate agreements come first. If a separate written agreement between you and us conflicts with these Terms, the separate agreement controls for the work it covers.

4. What you send us

"Submissions" means the answers, photos, videos, links, product information and other material you send us through the Services.

You keep ownership. You own your Submissions. You give UGC Creatives a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, analyze, transcribe, reformat and display your Submissions, and to share them with our team, our service providers and data partners, and brands we are considering you for, so we can review your application, consider you for current and future work, and run and improve the Services. The licence lasts for as long as we keep your Submissions under our Privacy Policy. We may sublicense these rights only to the people and companies who help us do those things.

No public use without permission. We will not publish your application photos or videos, or use them in advertising, without your separate permission. Videos you make for brands under a separate agreement are covered by that agreement.

Your promises. For each Submission, you confirm that you own it or have every right needed to send it and grant the licence above; that every person who appears in it or whose voice is heard has agreed; that it does not infringe anyone's copyright, trademark, privacy, publicity or other rights, including through music, logos or images you do not have the right to use; and that it is not unlawful, misleading, hateful, sexually explicit or harmful.

We do not have to keep, review or use any Submission, and we may remove or refuse any Submission at our discretion.

5. Referrals

• Refer only people you know personally and who you reasonably believe would welcome hearing from us. By giving us someone's contact details, you confirm that you have the right to share them with us for this purpose.
• We send the person you refer an invitation on your behalf, show them your first name, and stop contacting them if they opt out.
• Do not use purchased or scraped lists, fake identities, spam or misleading messages to refer anyone. We may reject any referral and limit or remove anyone from the program.
• Referral rewards, if we offer any, are described when offered and follow their own conditions. We may change or end the referral program at any time.

6. Messages from us

When you apply, refer someone or contact us, you agree that we may contact you about your application, your referral or your work with us by email, WhatsApp, text message and phone, including by automated means, at the addresses and numbers you give us. These service messages include confirmations, reminders to finish an application you started, and updates.

We send marketing messages only if you agree to them. You can stop them at any time with the unsubscribe link in an email, by replying STOP to a WhatsApp or text message, or by writing to us. Your mobile carrier's message and data rates may apply. Our Privacy Policy explains how we handle your information.

7. Rules of use

Use the Services only for lawful purposes and as these Terms allow. Do not, and do not help anyone else to:

• apply under a false identity, for someone else without their permission, or more than once to get around a decision;
• send material that is unlawful, infringing, harmful, sexually explicit, hateful or misleading, or that contains viruses or other harmful code;
• probe, scan, test, break, overload or get around the security, rate limits or access controls of the Services;
• scrape, crawl, copy or harvest the Services or the information in them with automated tools, except as search engines do under our robots.txt;
• copy, adapt, reverse engineer or resell any part of the Services, or use them to build a competing service;
• use the Services or our content to train or improve machine learning or AI models without our written permission;
• use the Services to send spam, or to harass, deceive or impersonate anyone, including UGC Creatives or our team; or
• interfere with anyone else's use of the Services.

8. Our content and brand

The Services, including their design, text, graphics, photos, videos, briefs, scripts, prompts and code, and the UGC Creatives name and logo, belong to UGC Creatives or the people who licensed them to us, and are protected by copyright, trademark and other laws. We give you a limited, personal, revocable, non-transferable licence to use the Services as these Terms allow. The briefs and example scripts in our applications are for your application only. You may not use our name, logo or content in any other way without our written permission. We keep all rights we do not expressly grant.

9. Feedback

If you send us ideas, suggestions or other feedback about the Services, we may use them for any purpose without paying you or owing you anything.

10. Third-party services

The Services link to and work with services we do not control, such as TikTok, Instagram, WhatsApp and ChatGPT. Your use of them is between you and the company that runs them, and their own terms and privacy policies apply. We are not responsible for their content, availability or practices. If you use a tool our briefs suggest, such as ChatGPT, check what it writes before you use it.

11. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent the law allows, UGC Creatives disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Services will be available, uninterrupted, secure or free of errors.

We do not promise any outcome from applying or working with us. For creators, that includes selection, work, campaigns or income. For brands, that includes views, followers, sales or any other result, except as a separate written agreement expressly states. Information on the site, including figures about platforms and markets, is general information and may change.

12. Limitation of liability

To the fullest extent the law allows, UGC Creatives and its owners, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to the Services or these Terms, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability for all claims arising out of or relating to the Services or these Terms is limited to the greater of one hundred US dollars (US$100) or the amount you paid us for the Services in the 12 months before the claim arose.

Some places do not allow some of these exclusions or limits, so they may not all apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

13. Indemnity

To the extent the law allows, you will defend, indemnify and hold harmless UGC Creatives and its owners, employees, contractors and agents from any claims, damages, losses, costs and expenses, including reasonable legal fees, that arise out of or relate to your Submissions, your referrals, your breach of these Terms, or your violation of any law or anyone else's rights. We may take over the defense of any such claim, and you will cooperate with us.

14. Governing law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Florida, United States, and applicable US federal law, without regard to conflict of laws rules. Any dispute that is not subject to arbitration under section 15 will be heard only in the state or federal courts located in Miami-Dade County, Florida, and you and we consent to their jurisdiction. Nothing in these Terms takes away rights you have under the mandatory laws of the country where you live.

15. Disputes and arbitration

Talk to us first. Before starting any formal proceeding, send a written notice to legal@ugccreatives.co with your name, your contact details, a description of the dispute and what you are asking for. We will send any notice to you at the contact details we have. Both sides will try in good faith to resolve the dispute within 60 days.

Binding individual arbitration. If the dispute is not resolved, you and UGC Creatives agree to resolve any dispute arising out of or relating to these Terms or the Services by binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or, for business users, its Commercial Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope and enforceability of this section, except as stated below. Hearings will take place by video or phone, or in person in Miami-Dade County, Florida, or the county where you live. Fees follow the AAA rules. The arbitrator may award the same individual relief a court could, and the decision may be entered as a judgment in any court with jurisdiction.

Exceptions. Either side may bring an individual claim in small claims court if it qualifies, and either side may ask a court for an injunction to stop the misuse of intellectual property or a breach of section 7.

No class actions. You and UGC Creatives may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not combine more than one person's claims. You and UGC Creatives each waive the right to a jury trial. If this class waiver is found unenforceable for any claim, that claim will be heard in court under section 14, not in arbitration.

Many similar claims. If 25 or more similar demands for arbitration are filed against us by or with the help of the same lawyers or organization, the AAA will administer them in batches of up to 50, one batch at a time, and each side will pay the fees for each batch under the AAA rules.

Opting out. You can opt out of this section by emailing legal@ugccreatives.co within 30 days after you first accept these Terms, with your name, your contact details and a statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

Time to bring a claim. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.

16. Suspension and termination

We may suspend or end your use of the Services, remove your Submissions or referrals, or decline your application at any time, with or without notice, including if we believe you have broken these Terms or the law. You may stop using the Services at any time and ask us to delete your information as our Privacy Policy explains. Sections 4, 8, 9 and 11 to 18 continue to apply after your use ends.

17. Copyright complaints

If you believe material on the Services infringes your copyright, send a notice to legal@ugccreatives.co or to our mailing address below, with: your name and contact details; a description of the work you say is infringed; the location of the material on the Services; a statement of your good-faith belief that the owner, its agent and the law have given no permission for the use; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We may remove the material and, where appropriate, end the use of the Services by anyone who repeatedly infringes.

18. General terms

• Entire agreement. These Terms, our Privacy Policy and any separate written agreement between you and us are the whole agreement about the Services, and replace any earlier understandings about them.
• Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent possible and the rest will stay in effect.
• No waiver. If we do not enforce a right or provision, that does not waive it.
• Assignment. You may not transfer these Terms without our written permission. We may transfer them, including in a merger, acquisition or sale of assets.
• Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of our providers, natural disasters, strikes or government action.
• No third-party beneficiaries. These Terms do not give rights to anyone except you and UGC Creatives.
• Relationship. These Terms do not create any employment, partnership, joint venture or agency relationship between you and us.
• Electronic communications. You agree to receive notices and agreements from us electronically, and that they satisfy any requirement that they be in writing.
• Language. If we give you a translation of these Terms, the English version controls.
• Headings. Headings are for convenience only and do not change the meaning of these Terms.

19. Contact us

UGC Creatives LLC · 5794 Bird Rd #506, Miami, FL 33155, United States · hello@ugccreatives.co · legal notices to legal@ugccreatives.co · ugccreatives.co